Unamic HCN sold to Affiliated Computer Services
21 February 2011


Lexence advised the selling shareholders of Unamic/HCN in the sale of Unamic/HCN to Affiliated Computer Services, Inc., a Xerox company.


Unamic/HCN provides customer care services for a diverse set of clients through capabilities ranging from call center agents handling inbound calls seeking technical assistance and answering customer inquiries to activating customer accounts and, most recently, social media monitoring. The company’s focus on the Dutch-speaking market in the Benelux and an emerging Turkish market will expand ACS’ customer care capabilities in The Netherlands, Belgium, Turkey and Suriname. The agreement marks ACS’ first acquisition in the European customer care market - building on the company’s global capabilities with a management team that provides regional market expertise. The Dutch-speaking customer care market is one of the most sophisticated sectors in Europe by embracing new technology and business processes. Unamic’s 14 facilities and 2,200 employees will join ACS’ growing customer care services in emerging international markets. Upon the close of the acquisition, the company will operate as “Unamic/HCN, A Xerox Company.”.

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